From middle management to C-Level projects in customer service and customer experience, we have over 20 years global experience, 10 years of which spent within Central Eastern Europe. We have supported multi-million Euro budgets, managed teams covering over 50+ nationalities spanning across 15 languages, and improved services across all areas of commercial transactions.
CX is the combination of all experiences and touchpoints a customer has with a provider of goods/services. It’s about providing a differentiated and repeatable positive experience. CX management requires you to think and act in the interests of the customer in all you do. ``Customer service is reactive, whereas customer experience is, by nature, proactive.`` - David Reid - CCXP
By focusing on CX in your business not only will you improve your company culture, it will also help you drive an increase in revenue by increasing your customer loyalty and advocacy.
Research by Forrester has shown that CX Leaders grow revenue 5 x that of CX laggards!
So, what are you waiting for? Get in touch with us now and find out how we can support you.